This week in class we were debating if there is ever such a thing as ‘bad publicity’?
Although many were aligned with Phineas T. Barnum’s statement that “There’s no such thing as bad publicity”, I believe this stance can only go so far.
True enough, if someone is seeking notoriety and a scandalous reputation, perhaps this opinion may have some credence. But if publicity is centred on a product or service that has been shown to be physically detrimental to the consumer or the environment ala BP after their latest oil spill, then there is little likelihood that that publicity of the issue is going to increase sales or improve brand awareness in a valuable way for the business.
Our focus led us to looking at Protein World‘s ‘Beach Body Ready!’ OOH campaign which a few days ago was pulled by TFL.
Launched on platforms across the London Underground, the campaign’s bright yellow poster (shown below) is illustrated by the requisite (although allegedly un-photoshopped) woman in a tiny bikini as well as examples of some of their protein-based meal-replacement products.
Reactions, perhaps surprisingly, were mixed.
Call me cynical but this campaign’s message doesn’t really stand out (neither amongst its competitors, or within the general media). Maybe I’ve become desensitised, who knows…
Others however, have taken a stand against the ad on the principle that any ‘body’ which makes it to a beach this summer is a ‘beach body’, and that Protein World – and by extension, Richard Staveley (Head of Marketing) – are adding to the commodification of women’s bodies within society, and are ‘fat-shaming’ those who do not meet their body ideals.
Campaigners claim that the company is “directly targeting individuals, aiming to make them feel physically inferior to the unrealistic body image of the bronzed model in order to sell their product” and have not only taken to social media to express their views, but have also defaced ads across the London Underground and started a (now successful) petition to have the campaign pulled.
As a self-acknowledged chubster, its easy to understand why some women might find these ads offensive, but it was the brand’s response that really threw me for a loop. Instead of apologising and taking a softly-softly approach centred on the ad’s role as a motivational device, they doubled-down and held their own.
The resultant outcry and subsequent media attention has meant that in four days, Protein World has secured 20’000 new customers, over 113 million media views, and has made over 1 MILLION in revenue.
By causing a debate on such a fraught issue as obesity, the brand has polarised the media and its audiences in a way that (because they are in a niche market) means they can be completely unrepentant in their stance whilst meeting the ideologies and general attitudes of their key consumers – those who are or want to lose weight – even if that causes an awful lot of controversy.
Rightly or wrongly, the campaigns objective was to increase sales and, by creating a newsworthy story that everyone had an opinion on, social justice campaigners didn’t just give the brand a MASSIVE boost in exposure but also meant that those who agreed with their ideology would be more interested in actually making a purchase.
Think about it.
They secured free coverage in several key national publications and news outlets as well as even more in women’s magazines such as Cosmopolitan. Coverage that would have otherwise cost them thousands – if not hundreds of thousands – to pay for themselves.
All it took was them maintaining their brand’s integrity.
If your brand is consistent in its actions, values, principles and behaviour, then it is seen to have integrity, and as such, will be meaningful to the audience to which it is aimed – however distasteful it might be to the rest of us.
It’s not about trying to be good anymore (though that might be one aspect of your brand) and its not about being ‘nice’ or even looking good in a yellow bikini; it’s trying to be honest, authentic and representative of the people who really matter – if only to your brand.